Terms of trade
TERMS AND CONDITIONS:
Here is a summary of the most important points from our terms and conditions. Read the full terms and conditions at the bottom of the page.
DELIVERY AND SHIPPING COSTS
All orders will be dispatched on regular working days, monday to friday. All national orders placed before 4PM will be shipped the same day using PostDanmark. All international orders will be shipped using UPS. You can find a trackingnumber for your package in your shipping confirmation email.
The following shipping costs apply:
| DENMARK | 50 DKK | GRATIS VED KØB OVER 500 DKK | |
| EUROPE | 10€ | FREE ON ORDERS ABOVE 150€ | |
| THE WORLD | $27 | FREE ON ORDERS ABOVE $380 |
CONFIRMATION
You will receive an order confirmation shortly after placing your order, and a shipping confirmation as soon as the product/s are on their way.
PAYMENT METHODS
We accept the following credit/debit cards: Dankort, Visa, Visa Electron, MasterCard, Maestro, American Express, JCB, UnionPay, V PAY & PayPal. If your card is not on the list, please let us know. All information is encrypted.
REFUNDS AND EXCHANGES
You can return the product within 14 days of receiving the product, as long as the product is returned in the same condition as when received. That means unused, except for trying it on, and with the hang tag still attached and all packaging intact.
HOW TO MAKE A RETURN:
When returning an item by post, please fill out the return form included in your package. Shipping costs will not be refunded. This applies to the original shipping cost for your order as well as the return-shipping cost. In the case of an exchange, we will cover the cost of the shipping for the new item to you.
Refunds of returned products will be made as soon as possible, and no later than 30 days after we receive the product.
If you have further questions don’t hesitate to contact our customer service - or contact us by phone +45 25 944 945 we speak Danish and English.
Below you will find our complete terms and conditions in English.
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Terms & Conditions
Company name: ADÉLIE
CVR no.: 33731698
Year founded: 2011
Address: Sankt Hans Gade 4, 3.th, 2200 Copenhagen
Tel.: +45 25 944 945
Official e-mail address: customer@adelie.dk
Official web-site: www.adelie.dk
The terms and conditions below regulate the use of the Adélie webshop localized on web address http://www.adelie.dk. The terms and conditions below also regulate the sales carried out on the Adélie webshop localized on web address http://www.adelie.dk.
Privacy
The personal information you forward to Adélie webshop will only be used in order to fulfill the undertakings Adélie webshop have and to assure you the best service.
In order for you, as a customer, to make a purchase of goods at www.adelie.dk you must register.
The informations giving are registered and kept with Adélie for 5 years before being deleted.
The information is being kept for the purpose of delivery of goods to the right address. When gathering these information via our web-site, we do so only at your consent. All employees of Adélie have access to these informations.
The details are passed on to the delivery/shipping company in order for the delivery to be executed. No sensitive information are passed on. As a registrant with Adélie webshop you have a legal right to know what information are stored, according to 'Persondataloven' (Personal Data Protection Act). Any inquiries regarding this should be addressed to Adélie via email on customer@adelie.dk
If you wish to end your subscription of information from Adélie webshop, please send an email to customer@adelie.dk
For the safety of your personal information, Adélie webshop uses Epay, who is PCI (Payment Card Industry Data Security Standard) certified, to encrypt information passed to and from the website during checkout.
Cookies
Cookies are used by Adélie webshop in order to improve your experience when browsing and using the website. The cookie identifies your computer and allows the site to remember your personal settings. Adélie webshop will not operate properly when cookies are disabled in your web browser.
Disclaimer
Adélie webshop have the ambition that the website is always up and running, however Adélie webshop cannot guarantee this.
Adélie webshop cannot guarantee that all the products shown are available at the time you place your order.
In the event the product you order is no longer available, you will be contacted by e-mail shortly after placing your order.
Due to the color settings of your computer, the colors of the products shown in the pictures in the Adélie webshop can differ from their actual colors.
Adélie webshop cannot be held responsible for any such discrepancy.
Measurements
To help you decide what size to choose we have created a measurement guide to most of the products for sale on-line. All measurements are approximate and slight variance may occur. Please have this average sizing in mind and note that +/- 1cm on each mesurement may occur. Especially denim can vary more from one product to another as the washing hereof is difficult to control.
Prices
The price of each product is stated excluding shipping costs but inclusive of the Danish rate of VAT (25%) and all import taxes within the EU.
Buy tax free from outside of the EU
We offer tax free purchases on orders from Non-EU countries. VAT (25% of total price) will be removed automatically in the checkout process when the shipping country is selected.
Local taxes
Please note that local charges (customs duty, sales tax) can occur, depending on your region and local customs duties. These charges are at your own expense.
Price changes
Adélie webshop reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process.
Payment
Adélie webshop accepts payment by Dankort, VISA, VISA Electron, Mastercard, American Express, Maestro, JCB.
Shipping charges
| DENMARK | 50 DKK | FREE ON ORDERS ABOVE 500 DKK | |
| EUROPE | €10 | FREE ON ORDERS ABOVE €150 | |
| THE WORLD | $27 | FREE ON ORDERS ABOVE $380 |
Order confirmation
You will receive an order confirmation by e-mail shortly after placing your order.
Shipping confirmation
Your order will be dispatched within 8 days from the time you placed your order. As soon as your order is dispatched, you will receive a shipping confirmation by email. For buyers outside Denmark the shipping confirmation will include carrier and tracking number information. For buyers in Denmark the shipping information will include carrier information.
Shipping and collecting packages
All orders will be shipped with Post Danmark (in Denmark) or UPS (all other countries). With the help of your tracking number information you can track your package at the UPS website (www.ups.com). The package will be delivered to the address you have stated as your delivery address. Since UPS couriers require your signature when delivering the goods, you will have to be present at specified shipping address at the time of the delivery. During the registration of your Adélie webshop account you will be required to register your personal address information. If you wish us to ship your package to an alternative address please state that address in the checkout process at the Adélie webshop. Please note that we cannot deliver to P.O. boxes.
Delivery time
Adélie webshop aims to dispatch goods as quickly as possible and customers should expect to receive their goods within two weeks (14 days) of receiving an order confirmation.
Danish orders will be delivered within 1-3 days from the day you received the shipping confirmation.
International orders will be delivered within 2-8 days from day you received the shipping confirmation.
Currencies
Adélie webshop cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR into any other currency.
Exchanges, returns and refunds
The customer reserves the right to return the goods within two weeks (14 days) of receiving the goods on condition of the following: The goods are returned in the same condition and quantity as when received. The goods are unused other than for the pupose of trying on for fit. The hangtag is still attached. If there is evidence to suggest that the goods have been used to a degree such as to decrease the value of the product, the customer loses his/her right to exercise a return. For some goods, the original packaging may constitute part of the value of the good, such as a shoe box for a pair of shoes and hence the same rules apply to this.
We do not accept returns on Lingerie or Cosmetics. This is our company policy for hygiene and safety reasons.
Returned goods are checked and if the above conditions are fulfilled, the amount is deposited back into the customer's account.
When exercising your right to return an item, the shipment is paid by the customer. When returning an item, please enclose the filled out return form provided in the package. Adélie webshop will not compensate for returned packages lost in the return shipping - therefor we recommend an insured shipping method with a tracking number. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after Adélie webshop receives the returned products.
If you wish to exchange your order please note which size you want instead.
Contact information to customer service
If you have any questions please contact the customer service at customer@adelie.dk